Privacy Policy

1. Data Controller

Your personal data is processed by:

2. What Data We Collect

When submitting a quote request through the website, we collect:

• Company name and registration number (EIK/BULSTAT)
• Contact person name
• Phone number
• Email
• Website (optional)
• Additional information provided voluntarily (description of process, material, or part)
• Selected robot configuration (additional equipment and services)

When submitting a suggestion through the feedback form: only the message text — no mandatory identification required.

The website does not use tracking cookies or third-party analytics tools. Only functional cookies necessary for the operation of the site are used.

3. Purposes and Legal Basis

4. Retention Period

• If no contract is concluded: 2 years after the last communication.
• If a contract is concluded: until termination of the contract plus 5 years (in accordance with the requirements of the Accounting Act).

After the retention period expires, the data is permanently deleted.

5. Recipients of Data

Your personal data is not sold and not shared with third parties for marketing purposes.

The only recipient is the email service provider used to send you a confirmation of your request (Superhosting.bg, servers in the EU). Processing is carried out under a data processing agreement.

Where required by law, data may be disclosed to competent public authorities.

6. Your Rights

Under the GDPR you have the right to:

• Access your personal data and receive a copy of it.
• Request rectification of inaccurate or incomplete data.
• Request erasure ("right to be forgotten") when the data is no longer necessary.
• Request restriction of processing when accuracy or lawfulness is contested.
• Receive your data in a structured, machine-readable format and transfer it to another controller (data portability).
• Object to processing based on legitimate interest.
• Withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise your rights, contact us at: rokae@artec.bg. We respond within 30 days.

7. Supervisory Authority

You have the right to lodge a complaint with the national supervisory authority:

8. Changes to This Policy

If there is a material change in the way we process data, we will update the date at the top of this page. We recommend reviewing it periodically.

9. How Do We Use Cookies?

We use cookie files to ensure our website functions correctly and that our offerings are relevant, engaging and easy to use. Our website works without cookies too, but in a very limited capacity and without some key features.

Cookies are small text files created automatically when you visit a website and stored in your browser. We retain data obtained from cookies for a maximum of 1 year.

9.1. What Cookies Do We Use?

By duration:

• Session cookies — deleted immediately after your visit ends.
• Persistent cookies — remain in your browser for a set period or until you manually remove them.

By function:

• Essential — technical and functional cookies required for the basic operation of the website.
• Analytical — help us understand how the website is used and improve user experience.
• Remarketing — used to personalise advertising content.

In practice we use them for: correct operation of inquiry forms, remembering login details, adapting the website to your requirements and showing relevant adverts.

9.2. How Can You Limit Cookies?

Cookie settings are part of the internet browser you use. You can refuse all cookie files or restrict them to selected types. You can also use your browser's private/incognito mode.

Information on managing cookies in different browsers:

• Chrome
• Firefox
• Internet Explorer / Edge
• Android
• iPhone and iPad